Frequently Asked Questions

Our intuitive and easy to use website allows you to book your baggage delivery in advance from wherever you are in the world.

Yes you can book online on the day you need your bags transferred. To have you bag transferred the same day as you are booking you will need to complete your transaction before the cut-off time for that area of Cape Town and Johannesburg which is typically between 3 - 4pm.

Yes you can book as many bags as you want in a single journey. We are happy to deliver bags for tour groups, sports teams and school parties. When you book a return transfer at the same time as your outward transfer you receive a 10% discount on your overall booking.

Only one transfer (outward and return) can be booked at a time so if you need to book a transfer for example to a different destination on a different date you will need to make a new booking.

With SkyTransfer we can book as many items as you like and there is no restriction on any item of luggage or baggage that you can typically check-in or carry as cabin luggage when flying. If your item of luggage is under 30kg it can be delivered.

If you are unsure whether any of your items will be suitable for transfer please get in touch with us on +27 11 394 5411 for further assistance. Please note we provide a baggage transfer service only - no commercial items can be delivered via our service.

skytransfer365.com guarantees to have you luggage delivered to its required destination by your selected collection or drop-off time. The minimum time window for delivery is 6 hours and if we don't deliver within this time we will refund the full cost of your bags transfer.

All our vehicles are equipped with latest GPS route planning and traffic monitoring equipment to ensure your items are delivered to chosen destination on time. Please make sure when you are using skytransfer365.com service for delivery to the airport you choose to have your luggage delivered so you fit comfortably within your airlines check-in 'time window'.

We will send you a text message when your luggage has been delivered to its destination.

We are experts in delivering and storing baggage and have been doing so for since 2001 via our Associated company U-BAG Excess Baggage.

All baggage we handle is security screened when dropped-off to one of our baggage storage locations. Your baggage will then be held in our safe and secure manned storage facilities equipped with 24-hour day and night CCTV until it is ready to be collected by you or the delivery driver for onward delivery.

All our staff are subject to a strict interview process and background checks so you can rest assured your baggage is safe and secure with us at all times.

Regards, Simon

We can deliver to and collect from a residential address provided there is someone at the address to either hand the baggage to our delivery driver or receive it from him. Please ensure that someone is able to be present at the property for the hour collection / delivery time slot you have selected when making the booking.

We accept the following sports equipment: Golf Clubs, Skis, Snow Boards, and other sports equipment. If you are unsure whether you sports equipment can be transported please contact our SkyTransfer Customer Service as some items might be subject to delivery/collection surcharges. Please ensure that any sports equipment is properly protected in travel bags for transit.

If you wish to have your baggage delivered the following day or later in the week simply select the appropriate date from the calendar within the booking process.

Please note if baggage is stored for delivery the next day storage will be charged per item as per SkyTransfer price list.

If booking a baggage transfer from one of our locations you can store your bags baggage and book an onward baggage delivery for a date of your choice when your storage period has expired. Just let the SkyTransfer staff know what you'd like to do and they will be happy to arrange.
Please note a storage and separate delivery fees will be charged for this service.

Yes you can collect your bags the following day but please note storage fees may apply. You can check this with SkyTransfer Customer Service

Our pricing structure is simple and easy to use and is based on the destination (and distance travelled).

All you need to do is enter the code into the field in the payment section. Your discount will be automatically deducted from the final value.

Online

If you book your bags transfer online you can pay using any major debit or credit card (we accept Visa, Mastercard and American Express).

You must pay for your SkyTransfer journey in advance of collection.

Please let us know if you believe your flight will be delayed or cancelled and we will re-arrange your collection time for you. You can get in touch with us via phone +27 11 394 5411 or email us at customersupport@skytransfer365.com.

Booking amendments and/or cancelations can be made up until 45 minutes before the scheduled collection time. Provided our vehicle hasn't begun its journey to collect your bags you can cancel free of charge. For full details please see our Terms & Conditions here.

In the unlikely event that your luggage or an item within it gets lost or damaged please contact our support team immediately to report the missing or damaged item. When you send your belongings with skytransfer365.com you are automatically covered to the value of £500 per booking. We will send you a claim form and upon completion and acceptance of this you will be reimbursed to the value of the damaged or missing item. For further details please see our Terms & Conditions on how to go about making a claim and in what circumstances you will be able to make a claim.

This is very unlikely to happen but if it does we will arrange for your item to be delivered to you wherever you are in the world. If you are travelling outside of the EU we will be in touch to find out where you need you luggage delivered to and also collect some details we'll need such as contents details. We have expertise in shipping baggage worldwide so you can rest assured if for whatever reason your luggage doesn't arrive in time we will make sure you are reunited with it at the earliest opportunity.

We understand that your travel plans can change at the last moment and provided you can let us know that you need your booking amended or changed at least 45 minutes in advance of collection/drop-off time we will be able to change your booking free of charge.

You can also add additional bags or change your delivery destination provided one of our delivery trucks has not begun to make the journey to collect your items.